Software Robots better known as chatbots are a piece of software for you to communicate with, complete tasks for you and work as your personal assistants.

Today software robots are being integrated into many companies with a focus on optimizing processes and service both internally and externally. Powered by artificial intelligence and natural language processing, a chatbot are able to understand requests, tasks and processes, using the same applications as their human colleagues and thereby optimizing service-related tasks by improving speed, accuracy and output.